# Triplem VIP Frequently Asked Questions Canonical page: https://triplem.vip/seo/faq.html Last reviewed: 2026-11-04 Answers below are published on the canonical HTML page. Check that page for the current product wording and visual navigation. ## Getting started ### What is Triplem VIP? Triplem VIP is a private accounting and money-management workspace for owners and careful operators. It brings income and expense tracking, wallets, loans, inventory, asset management, invoices, receipts, customer balances, notes, Bitcoin wallets, searchable history, and PDF reports into one calm dashboard. It is built to replace messy spreadsheets with structured day-to-day books you can actually trust. ### Who is Triplem VIP for? Shop owners, merchants, service businesses, private lenders, and individuals who need clear finance records without enterprise clutter. - Track personal and business spend across wallets - Keep loan, inventory, and asset balances organized - Issue invoices/receipts and export statements ### How do I get access or start a trial? You can request a private login through the inquiry form or WhatsApp support, or start the available free trial from the sign-in screen when offered. After approval or trial signup, you receive credentials for your own workspace. Team access can be added later by an administrator. ### Do I need to install an app? No. Triplem VIP runs in the browser on desktop and mobile. A Windows 10 and 11 desktop app and iOS/Android install helpers are optional; they open the same workspace, data and permissions as the browser. ### Can I use Triplem VIP offline? Partly. If your connection drops, new entries and edits saved through the standard forms (loans, installments, inventory, expense entries, notes and assets) are stored on your device and sync automatically when the connection returns. Changes made to the same record on another device are flagged for review instead of being overwritten. With Remember Me enabled, you can also reopen the workspace without internet and see the data last loaded on that device. Accounting ERP documents, insurance, messages and administration still need a connection. ## Features & workflow ### Does it support multiple currencies? Yes. Triplem VIP currently supports business finance workflows in AED, SAR, PKR, USD, EUR and INR, with BTC available for supported Bitcoin workflows. Each wallet keeps its own currency, balances and statement history. If your local currency is not yet available, contact Triplem VIP and its addition can be reviewed for your country. ### Can I track inventory, invoices, and customers? Yes. Inventory covers purchased stock, sales, low-stock signals, customer records, outstanding balances, and profit visibility. You can save carts/proformas, finalize sales, and download invoices or receipts as PDFs. ### What is Asset Management in Triplem VIP? Asset Management tracks owned assets—cars, property, equipment, investments, and more—through the full ownership lifecycle. - Record purchase price, date, type, and description - Log maintenance, repairs, operating costs, other expenses, and additional investment - Track revenue/income while you own the asset - Mark sale or disposal with proceeds and sale costs - See ownership duration, net profit/loss, charts, and PDF summary or detailed reports Admins can enable or disable the Assets tab per user from Allowed tabs. ### How does asset profit and loss work? Invested / spent covers maintenance, repairs, operating costs, other expenses, additional investment, and sale costs — purchase price is shown separately. Net P/L is (revenue + sale proceeds) minus (purchase price + invested / spent). ### Can I customize asset types and expense labels? Yes. When you choose Other for asset type or Other expense for a transaction, you can name it (for example Warehouse or Insurance). Those names are saved and listed next time so you can reuse them or keep adding new ones. ### How do wallets and transfers work? Create wallets for cash, bank, card, or custom accounts. Add money, record expenses, and transfer between wallets while keeping a clean transaction history per wallet. You can also rearrange wallet cards, upload logos, and export wallet-level statements. ### Does Triplem VIP handle loans and installments? Yes. Track money given, received back, loans taken, repayments, and installment plans with settlement visibility so open balances stay easy to follow. ### How does Bitcoin work in Triplem VIP? Bitcoin in Triplem VIP is designed for client-side control. Private keys and other sensitive key material remain in the browser on your device—they do not leave the browser for Triplem VIP servers. - Send Bitcoin directly from Triplem VIP - Receive Bitcoin to your wallet addresses - Review transaction statements for each Bitcoin wallet - Watch balances and history alongside your other finance records Always use a trusted device, protect your screen and backups, and never share private keys or seed phrases. ### Do Bitcoin private keys leave my browser? No. Sensitive Bitcoin key material is handled client-side in the browser. Private keys are not uploaded to Triplem VIP servers for custody. Signing and key use stay on your device; the network sees normal broadcast transactions when you send. ### Can I download statements and reports? Yes. Export PDF statements, receipts, inventory invoices, customer records, asset summaries, BTC statements, and backup-style exports from the dashboard. Always review exports before using them for formal accounting decisions. ## Security & data ### Is my data private? Triplem VIP is designed as a private workspace for approved users. Financial records power the features you use in the dashboard and are not meant for public sharing. Protect your login, Smart Pin, and device access. Admins can manage team permissions where enabled. ### What is Smart Pin used for? Smart Pin is an extra confirmation step for sensitive actions such as permanent deletes. It helps reduce accidental or unauthorized destructive changes inside a signed-in session. ### Can I recover deleted records? Many deleted items go to the recycle bin first so you can restore them. Permanently purged records cannot be recovered, so confirm carefully before final deletion. ### Will my data sync across devices? Yes, when you are signed into your cloud workspace. Wallets, inventory order, categories, assets, and other saved records stay available on another device after they sync. Bitcoin private keys remain a device/browser-side concern—treat each trusted device carefully and never paste keys into untrusted places. ### Does Triplem VIP support Authenticator App 2FA? Yes. Users can optionally enable standards-based TOTP two-factor authentication with compatible authenticator apps. Setup supports QR scanning, a manual key, and single-use recovery codes. Trusted Remember Me sessions can continue on the same device, while a fresh browser or device must complete the second factor. ### Can Triplem VIP send browser push notifications? Yes, after the user explicitly grants notification permission on a supported device. Web Push can deliver selected account, support and message alerts through the browser notification system. On iPhone and iPad, Web Push requires Triplem VIP to be added to the Home Screen as a web app. ### How does visitor Live Support work? Visitors begin with a guided Triplem VIP AI support flow using clear product questions. They can request an Agent at any stage. Once an Agent accepts the conversation, normal two-way live chat becomes available. ### Can registered users contact support inside Triplem VIP? Yes. Authenticated users can use the private in-app messaging channel where enabled, while browser notifications can alert subscribed devices to relevant new activity. ### How are 2FA secrets and recovery codes protected? The Authenticator App TOTP secret is encrypted server-side with AES-256. Recovery codes are not stored as readable codes; the server keeps SHA-256 hashes and marks a successfully used code as consumed. ### How does protected password recovery work? Password recovery can use an enabled Authenticator App or single-use 2FA recovery code, a saved high-entropy Triplem VIP Recovery Key, a compatible passkey, or approval from a browser that the user explicitly trusted while signed in. If no self-service proof is available, an authorized administrator can still issue a temporary password after identity checks. A successful self-service reset revokes existing sessions and never reveals the previous password. ### Will the notification permission popup keep returning? No. Triplem VIP remembers the prompt decision locally for that browser or device. Public visitors can later change the setting from the notification switch in the website header; signed-in users can change their device notification preference from the workspace control. ## Pricing & support ### How does pricing work? Pricing depends on your plan and usage needs. Check the Pricing tab for current options, or ask support for a custom setup if you need team seats, branding, or special workflows. ### What happens after a free trial ends? Your login remains, but continued full access typically needs an admin grant or paid plan. Contact support before the trial ends if you want an uninterrupted transition. ### How do I get help? Visitors can use Live Support on the public page, including an AI-to-Agent handoff. Registered businesses and individuals can use authenticated in-app support where enabled, while WhatsApp remains available for direct assistance. Never send a password, Smart PIN, Authenticator secret or recovery code to support. ## Related public pages - [Product overview](https://triplem.vip/) - [Features](https://triplem.vip/#features) - [Plans and pricing](https://triplem.vip/#pricing) - [Security overview](https://triplem.vip/Security/) - [All product guides](https://triplem.vip/seo/) - [Regional information](https://triplem.vip/regions/) - [Contact support](mailto:info@triplem.vip) Email: info@triplem.vip